Terms of Service

1. Introduction

Welcome to Eviana. These Terms of Service ("Terms") govern your use of our website Eviana.co.uk and the services we provide. By accessing or purchasing from our website, you agree to be bound by these Terms.

If you do not agree with any part of these Terms, please discontinue use of our website.

2. General Conditions

We reserve the right to refuse service to anyone for any reason at any time. You understand that your personal data may be transferred unencrypted and involve transmissions over various networks.

You agree not to use our services for any illegal or unauthorized purpose, including violating any laws in your jurisdiction.

3. Accuracy, Completeness & Timeliness of Information

We make every effort to ensure that information on our website is accurate and up to date. However, we do not guarantee that all product descriptions, prices, and availability details are error-free. If we discover an error, we reserve the right to correct it without prior notice.

4. Orders & Payments

By placing an order with us, you agree to provide current, complete, and accurate purchase information. We reserve the right to refuse or cancel any order at our discretion.

We accept the following payment methods:

Visa, Mastercard, American Express
PayPal
Clearpay (Buy Now, Pay Later)
Apple Pay & Google Pay

All prices are in GBP (£) and are subject to change without prior notice.

5. Shipping & Delivery

We currently ship within the UK, with an estimated delivery time of 4-8 business days. Once an order is dispatched, we are not responsible for shipping delays caused by third-party couriers.

More details can be found on our Shipping Policy page.

6. Returns & Refunds

We accept returns within 30 days of delivery, provided the item is unworn, unwashed, and in its original condition. Refunds are issued to the original payment method.

For more details, visit our Return Policy.

7. Prohibited Uses

You are prohibited from using our website or services to:

Engage in fraudulent or unlawful activity
Violate any local, national, or international laws
Transmit viruses or malicious code
Interfere with the security features of our website

We reserve the right to terminate your access to our services if you violate any prohibited use terms.

8. Third-Party Services

We may use third-party services, such as payment processors and shipping carriers, to facilitate transactions. We are not responsible for any issues arising from the use of third-party services.

9. Disclaimer of Warranties

We do not guarantee that our services will be uninterrupted, secure, or error-free. Products sold through Eviana.co.uk are provided "as is" without warranties of any kind.

10. Limitation of Liability

Eviana and its affiliates shall not be liable for any indirect, incidental, punitive, or consequential damages arising from the use of our website or products.

11. Indemnification

You agree to indemnify, defend, and hold harmless Eviana, its directors, employees, and partners from any claim or demand arising from your violation of these Terms.