Privacy Policy

1. Introduction

At Eviana, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website (Eviana.co.uk) and make purchases from us.

By using our website, you agree to the terms of this Privacy Policy.

2. Information We Collect

Personal Information

When you place an order or sign up for our newsletter, we may collect:

Name
Email address
Phone number
Shipping and billing address
Payment details (processed securely through third-party payment providers)

Non-Personal Information

We also collect data about your visit, including:

IP address
Browser type
Device information
Pages visited and time spent on our site

This helps us improve our website and provide a better shopping experience.

3. How We Use Your Information

We use your information for the following purposes:

To process and fulfill your orders
To send order confirmations, shipping updates, and customer support responses
To improve our website, products, and customer experience
To send marketing emails (if you have opted in)
To detect and prevent fraud or security threats

4. Sharing Your Information

We do not sell or rent your personal data. However, we may share your information with:

Payment providers (such as Klarna, PayPal, and Shopify Payments) for secure transactions
Shipping carriers to deliver your orders
Marketing and analytics tools to improve our services
Legal authorities if required by law or for fraud prevention

5. Cookies and Tracking Technologies

We use cookies to enhance your experience on our website. These help us remember your preferences, analyze website traffic, and improve site functionality.

You can disable cookies in your browser settings, but some features of our website may not work correctly.

6. Your Rights

You have the right to:

Request access to your personal data
Request correction or deletion of your data
Opt out of marketing emails at any time by clicking the "unsubscribe" link

To exercise any of these rights, please contact us at support@eviana.co.uk.

7. Data Security

We take appropriate security measures to protect your personal information from unauthorized access, loss, or misuse. However, no method of transmission over the internet is 100% secure.