Returns & Refunds

At Eviana, we want you to love your purchase! If something isn’t quite right, we offer hassle-free returns to ensure a smooth shopping experience.

📦 How to Return an Item

If you’d like to return an item, follow these simple steps:

1️⃣ Submit a Return Request via support@eviana.co.uk.
2️⃣ Pack your item securely in the original packaging (if possible)
3️⃣ Send it back to us using a tracked shipping method

💡 Once we receive your return, we’ll process your refund within 5-7 business days.

🔄 Return Eligibility

To be eligible for a return, items must meet the following conditions:

✔️ Returned within 30 days of receiving your order
✔️ Unworn, unwashed, and in original condition (tags attached)
✔️ No makeup, deodorant stains, or perfume scent
✔️ Shoes must be returned in their original box

💰 Refunds & Store Credit

Refunds are issued to your original payment method. Store credit is available if you prefer an exchange instead of a refund.

💡 Shipping fees are non-refundable. If your return is approved, only the item cost will be refunded.

📩 Need Help?

For any return-related inquiries, feel free to contact our customer support team at support@eviana.co.uk.