Billing Terms & Conditions

  1. Accepted Payment Methods

We accept the following secure payment methods:

  • American Express

  • Apple Pay

  • Google Pay

  • Mastercard

  • Visa

  1. Currency

All transactions on our website are processed in British pounds (GBP) and include VAT where applicable. Please ensure your payment method supports GBP to avoid any currency conversion fees imposed by your bank or provider.

  1. Payment Processing

Order Confirmation
After a successful payment, you will receive an order confirmation email with your purchase details.
Please allow up to 24 hours for payment verification and confirmation.

Declined Payments
If your payment is declined:

  • Check for any restrictions with your bank or provider.

  • Try an alternative method from our accepted list.

  1. Security and Fraud Prevention

Your security is our priority:

  • All payments are encrypted using industry-standard SSL technology.

  • We do not store any credit card details on our servers.

To protect against fraud, Eviana reserves the right to cancel suspicious orders. If verification is required, we will contact you at the email address provided during checkout.

  1. Refunds and Cancellations

For detailed information, refer to our Return & Refund Policy.

  • Eligible refunds are processed to the original payment method.

  • Refunds are typically completed within 7 business days of receiving and verifying the return (your bank or provider may require additional time to post funds).

  1. Shipping Information

We offer fast, reliable shipping across the United Kingdom.
Please see our Shipping Policy for:

  • Delivery times

  • Shipping methods

  • Order tracking

  1. Privacy Protection

We treat your data with the utmost care.

  • Your personal and payment information is securely processed.

  • We comply with applicable data protection laws.

Read our full Privacy Policy for more details.

  1. Customer Support

Store Name: Eviana (part of LABEL LAHRA LTD.) 
Business Address: 9 Frampton St, London, NW8 8LJ, United Kingdom

Company Number: 16266548

Opening hours customer service

Monday - Friday: 9:00 AM - 5:00 PM (GMT)
Saturday - Sunday: Closed

Contact page: Here

Email: support@eviana.co.uk
Phone: +447446265631

Live chat support available
Preferred contact method: Email

We aim to respond within 24 hours